Policies

Shipping Schedules

Many of our items are custom made and the time it takes to make the item and ship will vary depending on the item. If we need to special order items that will be engraved, the time to complete the item will take a few days longer for granite and most items.  Custom made urns, wood boxes, and plaques may take 3-6 weeks for our woodworker to make and for us to engrave and ship. Some examples of the time it takes for us to make and ship items are listed, but these estimated times do not apply to large orders or when we must special order items to engrave:

  • Wood Keychains (customized and non-customized): 1-2 business days
  • Wood and Mirror Acrylic Ornaments (customized and non-customized): 1-2 business days
  • Wood Magnets: 1-3 business days
  • Earrings: 2-3 business days
  • Bamboo cutting boards, custom engraved: 2-4 business days
  • Pens, custom engraved and non-customized: 1-2 business days
  • Glassware: 2-5 business days
  • Photo engraved albums: 1-2 weeks
  • Photo engraved pendant necklaces: 1-2 weeks (except busy times, such as holidays)
  • Custom built and engraved urns: 3-6 weeks
  • Photo engraved urns that we have in stock: 1-2 weeks
  • Embroidered items: 1-2 weeks
  • Granite or marble plaques and markers: 1-2 weeks
  • Acrylic door, stall, crate, and other signs: 2-5 business days
  • Travel mugs and water bottles: 1-2 weeks

These times are estimates and actual production time may be less or a little longer depending on the time of year and availability of the items that we engrave. We become very busy during November and December and suggest ordering early. Because we are a small family owned business and custom engrave all our own items, we sometimes have to wait for supplies and have times when we are very busy and times when we are not so busy. Please contact us prior to ordering if you have a special need or want to know how long an item will take to make and ship.

Photo Engraving

Orders for photo engraving will take much longer during November and December. Orders placed prior to November 10th may not be finished until after January 2oth. We suggest placing orders for photo engraving very early if you need the item as a gift in December. For a photo engraved Christmas gift, you should place your order in September or earlier.

Rush or Priority Orders

Upon request, we can occasionally rush orders and complete special projects within a day or two.  If we accept a rush order, there will be an additional “Priority” fee.  The priority or rush fee will depend on the project.  Please contact us for an estimate of the fee if  you have a rush order. In addition to the priority or rush fee, standard USPS or FedEx Priority or Express shipping charges will apply.

Custom Awards and Trophy Orders

Lead time for special custom awards and trophies will depend on the items ordered.  Some glassware and wood boxes will need to be ordered 4-6 months in advance of the event to ensure availability and that the cost of the items from our supplier does not increase. Daybreak’s expects payment of all items in advance of procurement or we cannot guarantee availability or the price.

International Customs, Taxes, Tariffs, Duties, and other Fees

All buyers are responsible for any and all Customs fees, VAT fees, Tariffs, Taxes or any fees that may be incurred by your Country’s Customs for purchasing and importing merchandise from outside of your country.

Returns, Refunds, Exchanges

Customized items are non-returnable, non-refundable, and cannot be exchanged. Most items that are not customized may be returned for in-shop credit only. If it is necessary to return an item, please contact us prior to returning and shipping the item. Buyer pays all return shipping costs and shipping for the exchange of an item unless Daybreak’s made an error and shipped an incorrect item.

 

Jurisdiction

In the event of a dispute, all parties consent to the exclusive jurisdiction of the federal and state courts located in La Crosse County, La Crosse, Wisconsin or the state of Wisconsin in any action arising out of or relating to any transaction with Daybreak’s Pet Legacies & More LLC. The parties waive any other venue to which either party might be entitled by domicile or otherwise.